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Vespa Print

Welcome to the Vespa Print Help Centre

At Vespa Print, we’re committed to making your branding and design experience smooth and hassle-free. Below, you’ll find answers to common questions about our services, processes, and policies. If you still need assistance, feel free to reach out to our team directly.

1. General Questions

  • What is Vespa Print, and what services do you offer?
    Vespa Print is an online printing and branding service specializing in high-quality promotional materials such as business cards, flyers, posters, and custom merchandise. We also provide professional logo design and branding packages tailored to your business needs.

  • How do I place an order?
    Placing an order is simple. Either reach out to us using our online contact form or email us at printing@vespaprint.co.uk. Once we have your brief or payment is made, we’ll start working on your order immediately.

  • Can I order samples before committing to a larger order?
    Yes! We offer sample packs for certain products so you can review the quality before placing a bulk order. Contact our team to request samples.
     

2. Design Services

  • Can you create custom logos or branding designs for my business? Absolutely! Our team of professional designers can work with you to create unique logos and branding materials that align with your vision and goals.

  • What file formats do you accept for uploaded designs?
    We accept most standard file formats, including PDF, PNG, JPG, and AI. For the best results, please ensure your files are high resolution (300 dpi) and in CMYK colour mode.

  • Can I request revisions to my design?
    Yes, we offer up to three rounds of revisions for custom designs. Additional revisions may incur an extra fee.
     

3. Printing and Products

  • What types of products do you print?
    We print a wide range of promotional materials, including business cards, brochures, banners, stickers, apparel, mugs and more.

  • Do you offer eco-friendly or sustainable printing options?
    Yes, we are committed to sustainability and offer eco-friendly printing using recycled paper and soy-based inks.

  • How long does it take to print my order?
    Standard turnaround time is 3-5 business days for most products. Custom designs or bulk orders may require additional time.
     

4. Payments and Pricing

  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and bank transfers.

  • Are there any discounts for bulk orders or repeat customers?
    Yes! We offer volume discounts for bulk orders and loyalty discounts for returning customers. Contact us for a personalized quote.

  • Can I get a detailed quote before placing an order?
    Of course! Contact us with the details of your project, and we’ll provide a comprehensive estimate.
     

5. Shipping and Delivery

  • What are your shipping options and costs?
    We offer standard, express, and international shipping options. Costs vary based on location and order size, and the shipping fee will be calculated at checkout.

  • Do you deliver internationally?
    Yes, we ship to most countries worldwide. Delivery times and costs may vary depending on your location.

  • How can I track my order?
    Once your order is shipped, we’ll provide you with a tracking number so you can monitor its progress online.
     

6. Customer Support

  • What is your refund or return policy?
    If you’re not satisfied with your order, please contact us within 7 days of receiving it. Refunds or reprints will be issued for defective or incorrect items.

  • How do I contact customer support if I have an issue?
    You can reach us via email at support@vespaprint.com or contact us via 'live Chat' available Monday to Friday, ( times vary. Please see our contact page for specific operating times)

  • Do you offer phone support?
    Yes, we offer phone support, but please contact us in the first instance via live chat whereby we can establish the issue and provide you with a support contact number for urgent inquiries.
     

Featured Questions
Q: How long will it take to receive my order?
A: Production time is typically 3-5 business days. Shipping time depends on your location and chosen shipping method. Estimated delivery times are provided at checkout.
Q: What happens if my order is delayed or incorrect?
A: If there’s an issue with your order, contact us immediately. We’ll investigate and resolve the problem as quickly as possible.

 
Still Need Help?
If you didn’t find what you’re looking for, we’re here to help. Just head on over to our contact page and drop us a message!

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